Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Pet Friendly Flowers - Since we do not know if the person getting the flowers has pets. It is up to you to let us know if you want pet friendly glowers - mainly no lilies. This is the most common flower that can harm pets, especially cats.

We take every effort to make sure your flowers are delivered in a timely and safe manor.

Home Deliveries - we do not call first. Most of our customers want the surprise factor. If the recipient is not home we will if possible leave the flowers. We then call them to let them know we have made a delivery and it is at their door. If it can not get left, we call leave a message and arrange for a return delivery. However, based on whee the delivery is it may be the next day.

Office, Work, Hospital, Hotel Deliveries - These deliveries in most cases have to be left with a receptionist of some kind. Unfortunately, once we deliver them it is out of our control from there what happens. We will get a signature and if requested we will call them and let them know we have left something for them.

Funeral Homes - All of our funeral homes have a flower room. The flowers will be delivered there, in most cases at least 2 hours before the visitation starts. The funeral home places your flowers in the room after that. Again, once we deliver and leave them we have no control after that.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.